Go Rentals – A True VIP Aviation Services Partner

Knowing Your Partners is Key

Whether you’re a one-man operation or running a fleet, Go Rentals has the right team to handle your needs. APN recently had an opportunity to sit with the core team at Go Rentals to better understand what has led to the organization’s stellar success when it comes to its unique outside-the-box white-glove aviation customer service model that is their Go Rentals VIP Services Team. It’s an impressive model that focuses on creating highly satisfying relationships for their aviation partners and simplifying the process for it’s partners. Team leaders include Kelly Hammond, Director of Private Client & VIP Services, and Clair Joseph, Vice-President of Aviation Partnerships and Client Relations.

“Go Rentals is a trusted partner. As the only rental car company that is committed to private aviation, they truly understand the unique needs of our community. Their dedication to the industry over the last thirty years is exceptional! They always go above and beyond by delivering five-star service to our passengers and crew members, which helps us improve our operational efficiencies on the ground, elevating the overall experience.” Founder and CEO of a Large Fleet Charter Operator

Personalized Experiences That Create Trust

World-class customer service is typically marked by the highest standard of personalized client engagement, characterized by consistency, responsiveness, and a deep commitment to continually exceeding customer expectations. At its core, it involves generating memorable, personalized interactions that create trust, loyalty, and lasting relationships. Premiere customer service not only resolves issues quickly and effectively but also anticipates needs, proactively supports customers, and continuously evolves based on feedback and clever innovations.

Values and Mission

Exceptional customer care demands far more than lip service; it requires a customer-centric culture where every team member, from frontline staff to executive leadership, is aligned with the organization’s values and stated mission to deliver outstanding customer service. This level of service is rooted in genuine empathy, active listening, and a clear desire to enhance the customer’s experience at every touchpoint.

Aviation Experts and Professionals

In today’s world, many businesses claim to offer the absolute best in customer service, yet only a very few truly deliver on such a promise. Go Rentals, along with its team of seasoned aviation experts and professionals, is a company that has consistently exceeded the expectations of its partner aviation customers. Specifically with their VIP Services, because you deal with the same dedicated team every time, via a single POC phone and email, flight crews and their support teams know what they’ll get every time, saving the company time and money.

“Beyond integrity and safety, Go Rentals consistently delivers exceptional service. Their attention to detail, personalized approach, and willingness to go the extra mile have made them an integral part of our operations and that of our ENTIRE industry. Whether it’s accommodating last-minute changes, providing tailored solutions, or delivering vehicles in impeccable condition on-time, Go Rentals’ dedication to excellence has consistently exceeded our requirements.” Fabian Bello, CEO, Journey Aviation 

Technology Holds a Critical Role

Strategic ongoing investments in training, technology, and process optimization are critical. Employees must be empowered to deliver fast, accurate, and thoughtful support. Training programs that focus on emotional intelligence, problem-solving, and communication skills produce the best results in this regard. Technology holds a critical role—CRM systems, leveraging AI, and results-based support platforms streamline interactions, personalize engagement, and provide seamless service across the board.

Your Dedicated Aviation Ground Services Partner

By upholding strict service standards and focusing on client relationships rather than volume. The company is respected for its ongoing investments in the training of its staff, ensuring that each team member expresses the company’s core values of professionalism, discretion, safety, and attention to detail. Through its tailored approach, premium fleet, and impeccable service, Go Rentals has etched out a distinctive niche in the high-end travel ecosystem, making it the “go-to” car rental service of choice for all private jet travelers with an elite rental experience every time.

“Besides the fact that they’re the exclusive provider of rental car operations for business aviation, which has really blossomed into a lot of our member airports and member businesses. They’re also the only rental car company in our membership that is a member of our Safety-First program… So having a rental car company put safety at a high level is really a model for other aviation businesses…” Curt Castagna, CEO, NATA

Changing Expectations and Market Conditions

In addition, the VIP Services Team learns from each interaction, and feedback opportunities should be embedded into any service model that measures satisfaction and identifies areas where improvement is warranted. Go Rentals, which is at the leading edge in customer service, continually exhibits great agility, allowing them to adapt quickly to changing expectations and market conditions. By getting to know your operation on an intimate level, everyone on the team can ensure a great experience every time. Whether you have one flight or fifty to arrange, trust their team to streamline the process for your ground transportation needs.

Years of Experience Handling Clients of Every Shape & Size

Both Kelly and Clair are seasoned customer service professionals with years of experience in the aviation space. Kelly is quoted as saying that, “Go Rentals is a true one-stop shop for our aviation partners, in that we take the guesswork out of VIP transportation upon destination arrival.” The Go Rentals strategy is to make travel as seamless as is physically possible for high-net-worth clients. Busy executives, celebrities, and wealthy individuals who routinely travel by corporate jet, for example, gain tremendous convenience by choosing Go Rentals. As an individual or an entire corporate operation, you can expect the same level of service every time.

More Than Just Premium Brand Vehicles

Clair Joseph stated that “We here at Go Rentals strive to create the perfect trip for those traveling privately. Our team is dedicated to delivering streamlined service when it comes to having a premium brand vehicle on the ramp and ready to go as the aircraft taxis up to deplane passengers.” Go Rentals, with its centralized team of experienced customer care professionals, handles every intricate detail for the customer. Their white glove service, thanks to the elite team behind the scenes, combined with premium vehicles, has set them apart from other rental car providers.

An Authentic VIP Experience Every Time

At its essence, Go Rentals is all about efficiency and optimizing the overall customer experience. From large flight department operators to small 135 flight departments, the company delivers on its promise of providing an authentic VIP experience every time. This is indeed how relationships are created and maintained in highly competitive aviation circles. Both Kelly and Clair repeatedly mentioned that the main goal is to simply get to know your partner well. Nothing quite compares to a clean and sanitized premium brand car waiting on the tarmac for valued passengers with the climate control already engaged.

White-Glove VIP Service

From managing catering to ground crews and coordinating with dispatchers, no stone is left unturned. Clair goes on to say that “our goal is one of continuing education for our staff and team to ensure that white-glove VIP service is never compromised.” She says, it’s all in the details. Kelly Hammond also commented that “the team is always on the lookout for the unexpected, where we fix a problem long before the client ever knows a problem exists.” It is perhaps this value-added focus that has enabled Go Rentals to maintain its impressive growth trajectory.

Go Rentals: Intriguing History with a Unique Business Model

Go Rentals is a premium car rental company originally founded in 1995, headquartered in Newport Beach, California. The company was established by brothers Kaye and Kavous Gitibin, who targeted a clear gap in the market for high-touch, elite car rental services tailored to the needs of wealthy and discerning clientele. From its early days, the company set out to redefine the car rental experience by offering personalized, exclusive service, premium-brand vehicle options, and an unwavering focus on safety, privacy, and discretion.

What really distinguishes it from more traditional car rental agencies is its outside-the-box business model, centered on serving private aviation clients and high-net-worth individuals. It is the only rental car provider in the nation to specialize in this niche market, offering white-glove one-stop service directly from hundreds of airports and FBO (Fixed Base Operator) locations. Upon arrival at the ramp, clients are greeted planeside by a dedicated Go Rentals Carcierge®, who ensures a seamless handoff of a meticulously cleaned, detailed, and pre-inspected premium brand vehicle. The fleet includes impressive models from brands like Porsche, Mercedes-Benz, BMW, and Range Rover, along with exotic options such as Lamborghini and Ferrari, as requested. In addition to premium brand vehicles, Go Rentals offers options for more discreet needs like Crew Cars, including Toyota’s Corolla, Camry, and RAV4.

The organization’s commitment to excellence has earned it many accolades and widespread industry recognition. Go Rentals has been repeatedly honored by the prestigious Forbes Travel Guide as the only Elite Car Rental Company 7 years in a row. It has also received the NBAA (National Business Aviation Association) Service Excellence Award, while maintaining partnerships with leading FBOs, private jet operators, and luxury hospitality providers. These partnerships reinforce the company’s position as a trusted and elite provider in the travel industry.

To learn more about Go Rentals‘ revolutionary VIP Services, contact the team today:

Email: [email protected]

Phone: 888-888-1143

Kelly & Clair of the VIP Services Team