Go Rentals – Clearly the Gold Standard in Car Rental Experience and Service
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Aviation Hospitality
The writing staff of Aviation Property Network (APN) had the pleasure of sitting down with the co-founder and CEO of Go Rentals this month for an in-depth interview. Much was discussed, and much was learned about this innovative and forward-looking aviation hospitality company. Its focus is the rental services of exclusive premium-brand automobiles for corporate jet passengers and crews transiting in and out of regional FBOs or Fixed-Based Operators.
Personalized Services for Private Aviation Travelers
An FBO, or Fixed Base Operator, is a private aviation service provider usually situated at smaller and mid-sized airports, offering a range of services including fueling, aircraft maintenance, hangars, and ground handling for private, charter, and corporate aircraft. Different from major airline terminals, which cater to high volumes of commercial passengers, FBOs focus on more personalized and individualized services for private aviation travelers and clients.
Security Screening is Discreet
One of the key advantages of traveling by way of an FBO is convenience. Passengers transiting through an FBO can sidestep long security lines, congested terminals, and intense security procedures so typical of commercial airports. Instead, they enjoy expedited and easy check-in, minimal wait times, and the freedom to drive up directly to their departing aircraft in most cases. Security screening is discreet and far more efficient, allowing for fast boarding and quick departures.
High-Net-Worth Individuals
FBOs, in addition, offer luxurious amenities that include private lounges, conference meeting rooms, concierge services, and gourmet catering, providing a comfortable and productive environment for the more discerning travelers. These benefits make FBOs especially attractive for business executives, celebrities, and high-net-worth individuals who value privacy, speed, and travel comfort.
Experiencing Steady Growth
Go Rentals has taken the FBO experience to an entirely new level of excellence. The company currently has well over 250 locations that provide clients with outstanding premium rental car choices. When it comes to aviation hospitality and high-end automobile rentals, few other companies come close to what Go Rentals has to offer. The best part is that due to the company’s popularity, it is experiencing steady growth with an estimated 300 or more rental locations anticipated by the end of 2025. Recent developments include a new and improved facility at Go Rentals’ original John Wayne Airport site, along with upcoming locations in the Hamptons.
Memorable Experience
CEO and Go Rentals founder Kaye Gitibin is quoted as saying, “We beat the odds in terms of knowing how to scale. We hire the right people, creating a genuine culture of service excellence, employing people who strive to offer a memorable and high-end experience. In fact, it is our unique service that has allowed us to scale in such an impressive manner.” Go Rentals delivers in every respect when it comes to exclusive services to the aviation community.
Trained Concierge Professionals
Mr. Gitibin goes on to say that “Our goal is to always deliver amazing service from air to ground in such a way that when a guest arrives, trained concierge professionals provide 5-star white glove service. This is all done in the language of aviation by those trained in good etiquette and who know the local area. For example, they are well-versed in offering local 5-star hotel and specialty restaurant recommendations.”
The Desire for a True Elite Experience
When clients reserve a Go Rentals elite vehicle, it is promptly positioned on the ramp and ready to go upon aircraft arrival. In most cases, the car will be started and running at idle with the AC or heat already on, depending on the season. The trunk will be open and ready to go. This kind of premium service is designed to make the travel experience as streamlined and convenient as is physically possible. It is a business model that hinges on the desire for a true elite experience, and it is working.
A Car Dedicated for The Flight Crew
Mr. Gitibin went on to say that “We are essentially a hospitality on wheels service where everything is designed to be perfect and that conveys a seamless and elite experience going from plane to car or car to plane, while never missing a beat.” It is noted that there are often two cars delivered for a typical flight, one for passengers and one for the flight crew. A car dedicated to the flight crew, including pilots and flight attendants, is presented following the departure of the passengers.
Mercedes or Bentley
While passengers have many options when it comes to premium vehicles, it is not uncommon to see a Lamborghini, an Escalade, Mercedes, or Bentley, as well as a Porsche or Audi SUV. In addition, the company strives to deliver a complete elite experience by offering guests specific wine selections, food options, and other premium products that can be enjoyed upon arriving at their luxury hotel. A guest profile is created so that clients feel pampered and catered to throughout all stages of the travel experience.
Prosper and Grow
Kaye also mentioned that no request goes without full consideration when it comes to providing clients with the absolute best in exclusive travel experiences. For example, there was one time when the company went out of its way to purchase, in proxy, an expensive high-end bracelet for a client that was placed inside the vehicle as a surprise for the passenger’s spouse. It is this kind of attention to detail and desire to go to any lengths to provide an elite experience that has allowed Go Rentals to continue to prosper and grow year after year.
Hand-Picked Team
Perhaps one of the most notable differences about this elite car rental service is that it is always focused on excellence. The company has teams across the country that are routinely going above and beyond. In fact, Mr. Gitibin stated that without our hand-picked team, this kind of service would simply not be possible. As an added note, each chosen vehicle is always a newer model car with less than 18,000 total miles that has been carefully and painstakingly detailed to ensure cleanliness and a refreshing interior.
Red Carpet Service
CEO Gitibin says that “the company has a longer-term vision of continuing to expand by moving into Canada, Europe, and other niche markets. Our company understands the importance of the idea that time is valuable, and that time is money.” As such, the company will continue to hire the best people that are committed to providing red carpet service to discerning clients who are expecting a quality experience from start to finish. When clients prefer a high-end vehicle that is on the airport tarmac and ready to go, they need look no farther than Go Rentals.
Flight Departments and Charter Companies
Go Rentals serves highly unique niche markets without having to advertise. Most of the company’s business has grown steadily through word of mouth. This can only be accomplished by a company that is known for excellence in service. Many flight departments and charter companies routinely turn to Go Rentals to avoid legacy rental companies that often fall short in terms of providing a seamless and exclusive elite rental car experience. For convenience, safety, and service, Go Rentals is clearly a smart choice when travelling in a corporate or business jet to smaller regional airports.
About Concierge Services
A concierge service is considered a highly personalized assistance service designed to help clients manage tasks, errands, or special requests, typically catering to busy professionals, travelers, or luxury-lifestyle clients. Traditionally offered in high-end hotels, concierge services have expanded to include personal, corporate, and travel options. These services can handle anything from booking reservations and arranging transportation to managing household tasks or planning events. The main objective is to save time and reduce stress by handling every detail efficiently and discreetly.
Personal concierges assist with daily tasks, while travel concierges specialize in trip planning, and corporate concierges support employee well-being. Whether it’s sourcing rare and custom items, finding last-minute tickets, or ensuring seamless travel, concierge services deliver excellent convenience, exclusivity, and peace of mind. With increasing demand for work-life balance and premium experiences, concierge services continue to expand as a valuable solution for simplifying and enhancing a busy and successful lifestyle.
Go Rentals is your elite car rental expert of choice!